Encompass Health Group Our Service Standards

Accessible and flexible services and supports
Holistic outcome-based approaches
Continuous quality improvement
Supporting rights, independence and active control

Our Service Principles focus on sustainable, creative and innovative practices and solutions to maximise your opportunities and outcomes.


We are professional and genuinely care.

Our team of professionals are empathetic and genuinely care. We always do our very best to understand your personal situation.

We only want to have a positive impact so we build open and honest relationships to help others get the outcomes they want.

We embrace a 'can do' attitude and find solutions in a proactive way to ensure we provide quality services.

We are creative in the pursuit of innovation and continuously improve our services.

We listen and always do our best to understand so we can adapt and continuously improve.